工作重塑視角下外賣騎手的任務(wù)績效研究

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中圖分類號：F272.92 文獻(xiàn)標(biāo)志碼：A

Research on Task Performance of Food Delivery Riders Under the Job Crafting Perspective

ZHANG Zheng (Antai Economic and Business College， Shanghai Jiao Tong University, Shanghai 2OOO3O, China)

Abstract: According to Meituan Research Institute data，the number of Meituan delivery Workers in 2019 is close to 4 milion，such a large group plays an important role in daily life，but they receive litle attention. With the prevalence of digital economy and odd job economy，the challenges of traditional job design are increasing，and the concept of job reinvention was borm. Through a questionnaire survey of riders and station managers，this study attempts to investigate the mechanisms through which take一out riders influence their task performance through job reinvention from the perspective of job reinvention，and to explore the influence mechanisms from two major directional factors: job engagement and inclusive leadership. Using statistical software such as MPLUS and SPSS,this study used regression analysis and Bootstrap method to test the mediated model with moderation. The results showed that job reshaping of delivery riders positively influenced their task performance， job engagement mediated between the two，and inclusive leadership moderated the positive effect of job reshaping on job engagement.

Key words: job crafting; task performance;work engagement; inclusive leadership

1 問題提出

在數(shù)字經(jīng)濟(jì)與零工經(jīng)濟(jì)盛行的今天，傳統(tǒng)工作設(shè)計面臨的挑戰(zhàn)也不斷增加，工作重塑的概念應(yīng)運而生。（剩余8819字）